1. Refund Eligibility
At Bloxik, we strive to provide the best AI-powered video editing experience. Due to the nature of our service involving AI processing, video rendering, and third-party API costs, refunds are handled on a case-by-case basis under specific circumstances outlined below.
2. 7-Day Refund Window
2.1 First-Time Subscribers
If you are a first-time subscriber to any paid plan (Starter, Creator, or Studio), you may request a full refund within 7 days of your initial subscription payment if:
- You have not generated more than 3 clips
- You have not generated more than 2 voiceovers
- You have not exported any videos
- You provide a valid reason for dissatisfaction
2.2 Upgrade Refunds
If you upgrade from one paid tier to another (e.g., Starter → Creator), you may request a partial refund of the price difference within 7 days if the upgraded features do not meet your expectations and you have not exceeded the lower tier's usage limits.
3. Service Failures and Technical Issues
We will provide a full or partial refund if:
- Service Downtime: Bloxik experiences prolonged downtime (more than 24 hours) preventing you from using the service
- Critical Bugs: A critical bug prevents core features (clip generation, voiceovers, exports) from working
- Failed Processing: Multiple videos fail to process due to our system errors (not user error or invalid files)
- Incorrect Billing: You were charged incorrectly due to a billing error on our end
How to claim: Contact support at support@bloxik.com within 30 days of the issue with details and screenshots. We will investigate and issue a refund or credit if warranted.
4. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- After 7 Days: More than 7 days have passed since your initial subscription (unless service failure)
- High Usage: You have already used a significant portion of your plan's limits
- Change of Mind: You simply no longer want the service after using it extensively
- User Error: Issues caused by uploading invalid files, violating our Terms of Service, or user mistakes
- Third-Party Services: Issues with third-party integrations (Mux, OpenAI, ElevenLabs) beyond our control
- Quality Dissatisfaction: Subjective dissatisfaction with AI-generated content quality (as AI results vary)
- Account Suspension: Your account was suspended or terminated for violating our Terms of Service
- Partial Month Usage: You cancel mid-billing cycle (service continues until period ends, no partial refunds)
5. Cancellations
5.1 How to Cancel
You may cancel your subscription at any time through your account dashboard → Settings → Billing → "Cancel Subscription" or by contacting support at support@bloxik.com.
5.2 What Happens When You Cancel
- Your subscription will remain active until the end of your current billing period
- You will retain access to your paid tier features until the period ends
- You will not be charged again after cancellation
- After the period ends, you will revert to the Free tier (5 clips/month)
- No refund will be issued for the remaining days in the billing period
6. Processing Time
If your refund is approved:
- Stripe Payments: Refunds are processed within 5-10 business days to your original payment method
- Notification: You will receive an email confirmation when the refund is processed
- Bank Processing: It may take an additional 3-5 business days for your bank to reflect the refund
7. Chargebacks
⚠️ Please contact us before initiating a chargeback. Chargebacks harm our business and may result in immediate account suspension.
If you initiate a chargeback with your bank instead of requesting a refund through us:
- Your account will be immediately suspended pending investigation
- Access to all content (clips, videos, exports) will be revoked
- We will provide evidence to your bank showing service was delivered
- Fraudulent chargebacks may result in permanent account termination and legal action
Please contact support first: We are committed to resolving disputes fairly and quickly. Email support@bloxik.com with your concerns.
8. Proration and Downgrades
8.1 Downgrades
If you downgrade to a lower-tier plan (e.g., Creator → Starter):
- The downgrade takes effect at the start of your next billing cycle
- No refund is issued for the current period
- You keep your current tier benefits until the period ends
8.2 Upgrades (Prorated)
If you upgrade to a higher-tier plan (e.g., Starter → Creator):
- You are charged a prorated amount for the remaining days in the current cycle
- Upgrade benefits are applied immediately
- Your next billing cycle will charge the full amount for the new tier
9. Credits and Account Balance
In some cases, instead of a refund, we may offer:
- Account Credit: Applied to your next billing cycle
- Bonus Usage: Additional clips, voiceovers, or minutes added to your account
- Free Month Extension: An extra month of service at your current tier
We will discuss these options with you when you request a refund to find the best solution.
10. How to Request a Refund
To request a refund, please contact us at:
Email: support@bloxik.com
Subject: Refund Request - [Your Email]
Please include:
- Your account email address
- Subscription plan (Starter, Creator, Studio)
- Date of charge
- Reason for refund request
- Screenshots or details of any issues (if applicable)
Response Time: We will review your request and respond within 2-3 business days.
11. Changes to This Policy
We may update this Refund Policy from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
For refund requests, billing questions, or concerns about this policy, contact us at:
Email: support@bloxik.com
Billing Email: billing@bloxik.com
Website: bloxik.com