← Back to Home

Privacy Policy

Last updated: December 20, 2024

1. Introduction

Bloxik ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video editing service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, password
  • Payment Information: Processed securely by Stripe (we don't store card details)
  • Profile Information: Optional profile details you choose to provide
  • Communications: Messages you send to support or feedback

2.2 Information Collected Automatically

  • Usage Data: Features used, clips generated, pages visited, time spent
  • Device Information: Browser type, operating system, IP address
  • Cookies and Analytics: We use Amplitude for product analytics
  • Error Logs: Technical errors via Sentry for debugging

2.3 Content You Upload

Video Files: Gaming videos you upload for processing. We process and store your videos to provide the Service. Videos are stored securely and are not shared publicly.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process your videos using AI to generate clips, scripts, voiceovers, and thumbnails
  • Process payments and manage subscriptions
  • Send transactional emails (welcome, payment confirmations, usage alerts)
  • Respond to customer support inquiries
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

4.1 Service Providers

  • Stripe: Payment processing
  • Supabase: Database and authentication
  • Mux: Video hosting and processing
  • Cloudflare R2: Video storage
  • OpenAI: AI script generation
  • ElevenLabs: AI voiceover generation
  • Replicate: AI thumbnail generation
  • Resend: Transactional email delivery
  • Amplitude: Product analytics
  • Sentry: Error monitoring

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

If Bloxik is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of data at rest
  • Secure authentication via Supabase
  • Regular security audits and monitoring
  • Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

Uploaded Videos: Deleted when you delete them or close your account.
Generated Content: Clips, voiceovers, thumbnails are deleted with your account.
Analytics Data: Anonymized usage data may be retained for product improvement.

7. Your Rights and Choices

7.1 Access and Portability

You can access and export your data at any time through your account dashboard.

7.2 Correction and Deletion

You can update your account information or delete your account in settings.

7.3 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any email. You cannot opt out of transactional emails (payment confirmations, usage alerts) as they are necessary for the Service.

7.4 Do Not Track

Our Service does not respond to Do Not Track (DNT) signals.

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for authentication and basic functionality
  • Analytics Cookies: Amplitude tracks usage to improve the Service
  • Session Cookies: Maintain your logged-in state

You can control cookies through your browser settings, but disabling cookies may limit functionality.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@bloxik.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how we use it
  • Request deletion of your personal information
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@bloxik.com.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

Our legal basis for processing is consent, contract performance, and legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates when this policy was last revised.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: privacy@bloxik.com
Website: bloxik.com